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Order Delivery & Cancelation

Shipping and Delivering

At El-Rawda Lighting, we strive to provide efficient and reliable shipping and delivery services to our valued customers in Egypt. We want to ensure that our lighting fixtures and accessories arrive safely and in a timely manner. Please review the following information regarding our shipping and delivery policies:

Shipping methods:
1.1 Standard Shipping: We provide standard shipping services for most orders. Shipping method may vary depending on the size, weight and destination of the package. We work with reputable shipping partners to ensure safe and prompt delivery.

1.2 Store Collection: If you prefer, you may choose the Store Collection option during the checkout process. This allows you to pick up your order directly from our store. We will notify you when your order is ready for collection.

Shipping costs:
2.1 Calculation: Shipping costs are calculated based on various factors, including the size, weight, and destination of the package. Shipping charges will be shown during the checkout process before finalizing your order.

2.2 Free Shipping: We may offer free shipping on select products or as part of promotions. Eligibility for free shipping will be clearly indicated on our website or during the checkout process.

Delivery timeframes:
3.1 Estimated Delivery Time: We provide estimated delivery timeframes based on shipping method, product availability, and destination. These time frames are provided as a general guide and are subject to change due to unforeseen circumstances or events beyond our control.

3.2 Order Processing Time: Please note that there may be a processing time before your order is shipped. This allows us to carefully prepare and package your items.

3.3 Delivery delays: While we strive to ensure timely delivery, unforeseen delays may occur during transportation. These delays can be caused by factors such as weather conditions, customs procedures, or other logistical challenges. We appreciate your understanding and patience in such situations.

Tracking and notifications:
4.1 Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number and instructions for tracking your package. You can use this information to monitor the progress of your shipment online.

4.2 Delivery Notifications: We will send you notifications on the status of delivery, including shipment confirmation, estimated delivery dates, and any important updates or changes.

Shipping restrictions:
5.1 Address Restrictions: We only ship to valid addresses within Egypt. Please make sure your shipping address is accurate and complete to avoid any delivery problems.

5.2 Prohibited Items: Certain lighting products may be subject to specific shipping restrictions or regulations. If any of the items in your order fall within these limitations, we will notify you and work to find an appropriate solution.

Damaged or missing items:
6.1 Inspection upon delivery: Upon receiving your package, we recommend that you inspect the contents for any signs of damage or missing items. If you notice any problems, please contact customer support immediately.

6.2 Reporting Problems: To resolve any concerns regarding a damaged or missing item, we may request relevant information, such as photographs or detailed descriptions, to assist with the investigation and resolution process.

Customer support:
Our dedicated customer support team is available to assist you with any shipping or delivery queries or concerns. If you have any questions or require further assistance, please do not hesitate to contact us using the information provided on our website.

Please note that all shipping and handling policies are subject to change at our discretion. It is recommended that you review these policies periodically for any updates.

We appreciate your trust in El-Rawda Lighting for your lighting needs, and we will do our best to ensure a smooth and satisfactory shipping and handing experience.

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